Once a product has been implemented, you will want to have support services to ensure any questions, problems, issues or areas of discussion that crop up are addressed in a timely fashion. No matter which ERP system you choose, support is an important part of the total solution to ensure the ongoing growth of your business.
We address support requests submitted via our web form under the SUPPORT tab within the response time requested by the customer.
There are also support plans you can activate directly with Sage Software and we would be happy to provide you with information on their service. Some clients prefer to deal with their local partner who implemented the system and others don’t mind dealing directly with the publisher and some clients have a combination. A combination may be a case of getting a limited call plan with the publisher and use the local partner for more complex issues.
Anyway you choose, know that we are here and have been here for over 18 years supporting our clients with Sage 100! Please call us for more information on our support plans at 416 703-3458 or email us.