Frequently Asked Questions

If you are in Sage 100, go to HELP in the top bar, and then choose ABOUT SAGE 100. This will display the full detail like: Sage 100cloud Standard 2019 (version 6.10.0.0)

Depending on the number of versions, you can generally upgrade to the latest release in 1 swoop. However, if you have skipped many years we may need to step through a middle release to get you to the current version. Ask us, if you are not sure.

In years past, software was purchased upfront and outright so you owned the license. That is the perpetual license model where you paid upfront and then a smaller annual fee to allow you to receive the latest versions. If you stopped paying the annual fee, you could no longer download the latest version but could continue using the original version you had. In the subscription model, which most publishers are now supporting, means you pay a fee each month or each year and for that you get access to use the software. If you don't pay, after a period of time, the software is disabled and you might get the opportunity to see your information but not add any more.

Perpetual or Subscription usually refers to the same features and functions, same installation (whether on premise or in the cloud) but the software license is different.

This is very much your decision. Most software companies have annual releases and some smaller releases in the year. The annual release usually includes new features and added benefits. There is always a 'Whats new?' document which you can read and determine if any of the new features would be a benefit in your business. If there is nothing new for you, you might choose to skip year and upgrade the following year. Our advice is not to get more than 1 or 2 years behind since publishers often support the current release and 2 back releases. We also realize upgrading each year is not practical for all companies since it involves some time and money and also if you have add-ons to the base software, all the pieces have to be ready concurrently to be upgraded seamlessly. So our clients often skip 1 release but try and limit that to 1 release.

So as with many things in the tech world, the phrase can mean different things to different people....'in the cloud' essentially means the software is running somewhere other than your offices or your premises. In a true cloud, the software is not installed by you but instead by the publisher and you simply login using a browser and get access to your data. An alternative to this meaning, is the idea that your software is installed by you or your IT/partner on a server that is off your premises and perhaps in a data centre. This means they take care of backups and restore etc and you don't have a server at your office that someone has to maintain and install Windows updates etc. but there is still an install and upgrades etc to be done by you or your staff.