How do you clear sales orders that have a backorder status backorder? Even after changing the quantity ordered to be equal to quantity shipped and zeroing out the quantity backordered, the status remains Backorder.
The trick is to create a $0 invoice for that sales order.
- On the Lines tab of the invoice, when prompted with “Do you want to ship the complete sales order?”, click Yes.
- Note: There should be no items left to ship.
- Create a /C line and enter an explanatory comment in the Comment field.
- Accept the invoice and post the sales report.
- Since this is a $0 invoice, no amounts will be posted to the General Ledger.
This process will clear the backorder status from the sales order.